TERMS & CONDITIONS

This agreement covers the provision of Lifeworks programmes to clients. It is based on the foundation of honesty, integrity and mutual co-operation.

Lifeworks undertakes to agree with clients, in writing, the questions that they want answered and the outcomes they wish to achieve during the programme. Lifeworks then promises to help the client attain all of these by working through the programme. Lifeworks promises the client that all information provided will be kept strictly confidential, except where mutually agreed. Examples may be used anonymously from time to time for the express purpose of helping and inspiring other clients. (e.g. (One of our clients had a similar problem. Their solution was ."). You may specify anything that you wish to keep completely confidential.

Lifeworks promises to operate with honesty and integrity at all times to assist clients in achieving their aims. We will challenge, support, coach, question, guide, and otherwise support the client in pursuit of the agreed aims. These aims may be altered by mutual agreement as the programme unfolds if desired.

You, the client, similarly promise to operate with complete honesty and integrity at all times in your dealings with Lifeworks, based on mutual trust and co-operation. You undertake to provide the agreed remuneration for the service at the specified times, and undertake to keep any agreed appointments wherever possible, or to provide at least 24 hours advance notice of any need to reschedule appointments on the rare occasion where a change is absolutely necessary. You agree to undertake the programme with the expressed desire of considering improvements in your career and/or life, and are willing to undertake the work and actions necessary to achieve your agreed aims. You recognize that complete and frank disclosure of pertinent issues is required, and that withholding important information may jeopardize the process and invalidate the guarantee.

You agree to the following statement, which is intended to be legally binding:

"I am fully responsible for all of my own decisions and actions. Although I may chose to listen to the coaching, advice and guidance provided by Lifeworks International, I remain fully responsible for myself - Lifeworks has no liability whatsoever for the consequences of any decisions or actions that I chose to make. I remain at all times 100% responsible for my choices, decisions and actions in my life. I accept that the final choice for my decisions and actions in life rest with me.

I understand that I am hereby agreeing to pay for the whole of the programme, at the agreed rate, even though the payments may be in stages, and that full payment is due and NON-REFUNDABLE (except under the terms of the guarantee). I promise full payment for the whole programme. I understand that if I chose not to complete the programme for whatever reason, that full payment is still due. I am committed to completing the programme and deriving the full benefit of the programme. If at any stage I am not satisfied with the service, I will communicate this to Lifeworks and give them the opportunity to rectify the situation with me. If I am pleased and delighted with the services provided, I will consider providing testimonials to help inspire others.

I promise NOT to copy or use any of the ideas from Lifeworks for purposes of personal or financial gain, or to pass them to others, or use them in business, without the express written permission of Lifeworks. I recognize that Lifeworks has been established with the intention of serving people in helping them to make the most of their lives for the benefit of themselves, their families, their communities, and the world. I undertake to behave with the utmost integrity in all matters relating to Lifeworks.

I understand that this document is intended to be a legal and mutually binding agreement between the two parties, namely myself (the client) and Lifeworks.
"

PAYMENTS

Please note that online payments are handled by Richard Haywood, Guided By Angels Programme Administrator. Your PayPal payments will be made to his account. You can contact Richard directly at: support@guidedbyangels.info We do not store credit card details nor do we share customer details with any 3rd parties.

DELIVERIES

Orders for physical goods are usually shiped within 2 working days from receipt of payment. Items are shipped via Royal Mail first class or air mail services. Please contact us if your order hasn't arived withn 14 days.

Orders for electronc products are usually delivered immediately by email or download page, but can take up to 24 hours. Please contact us if your order hasn't arived withn 24 hours.


RETURNS AND REFUNDS - Books, recordings and courses


Lifeworks offers an unconditional 30-day money-back guarantee. You may cancel your subscription or return any book, audio CD, DVD, recording or course
, at your own expense, within 30 days of receipt, and we will refund your payment in full.

REFUNDS - Live events

If you need to cancel a workshop booking, or one-to-one coaching call, you will be entitled to the followng refunds:

Cancellation more than 30 days before the event - 100% refund

Cancellation between 7 and 29 days before the event - 50% refund

Cancellation with less than 7 days before the event - zero refund

These cancellation rates are required due to the costs incurred by Lifeworks in organising live events. We will, wherever possible, offer alternative events and dates in the event of cancellation due to illness or unforeseen circumstances.

Lifeworks is a trading name of Richard Haywood & Darren Linton.


PRIVACY POLICY

Lifeworks is committed to safeguarding your privacy on-line. Please read the following policy to understand how your personal information will be protected.

We are committed to respecting and safeguarding your privacy, confidentially and security. This policy will let you know:

1. What information is collected from you

2. How the information is used

3. With whom your information is shared

4. Safeguards used to protect on-line credit card transactions

5. The use of cookies

6. What else you need to know about the confidentiality of your information


Continue to scroll down for information on all of these points.

1. What information is collected from you?
Lifeworks International asks you for basic information to allow us to reply to you. We also ask you to complete some information to help our survey tracking trends across countries. We obtain various information during the course of working with you to help you meet your goals, which is kept confidential. We also ask for payment. You can pay by credit card via the internet, or over the telephone, or face to face, or by cheque (UK only) - the choice is yours.

2. How the information is used?
Information about you is used in communicating with you and to assist you in attaining want you want from the programmes. All information is kept confidential. Information for the survey is used for numerical purposes only to track trends across countries. This information is also kept confidential. We respect the confidentiality of anything that you disclose to us, along similar lines to a client doctor/therapist relationship - complete confidentiality for the client. Some satisfied clients agree to provide quotes or make available their stories to help inspire others. This is only done with their expressed permission. As per our stated terms and conditions when you enrol, we ask for your permission to use examples anonymously to help other clients. You are free to decline to do so.

3. With whom your information is shared?
Lifeworks does not provide ANY information to outside parties for marketing, research, mailing lists or other similar uses by outside parties. We respect your privacy. Information is only used to provide the services and information to you. We do not store credit card details nor do we share customer details with any 3rd parties.

4. Safeguards used to protect on-line credit card transactions?
Lifeworks International utilises all of the necessary safeguards for on-line credit card transactions, in keeping with banking regulations and industry safeguards. The business has been approved for use with the major credit cards.

5. The use of cookies
We use cookies to help you return to the appropriate point on the web-site, for example after completing one of the free self-tests. Cookies also provides us with information about the most and least visited pages of the site, so that we can provide improvements for future use.

6. What else you need to know about the confidentiality of your information?
Lifeworks is committed to the confidential and ethical use and protection of your information. If you have any further questions, you may email us.

 

 

 


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Telephone: 01223 969858
E-mail: support@guidedbyangels.info
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